Terms and Conditions
You should read all of the terms and conditions presented here before ordering from (company name) or using any features of our website. Any orders made through this site are subject to these terms and conditions.
You must be 18 years of age or older to order anything from this website. You must confirm this by clicking a check box when you make your order. By checking this box, you also confirm that you agree to our full terms and conditions.
We will make every reasonable effort to keep underage persons form ordering anything from our website. Nonetheless, we cannot be held responsible for the actions of visitors who break these terms and conditions.
Each of the products we sell bears a detailed description on our website. Be aware that inaccuracies and text errors can occur. We reserve the right to edit, remove or change this material as necessary, so please read the most up-to-date descriptions for each product before ordering.
We may remove any product, either permanently or temporarily, without any special prior notice.
Out Of Stock Items
If a product you order is out of stock, or some other circumstance prevents us sending it to you, we will contact you right away, advise you of the situation, and work with you to resolve it satisfactorily. We may be able to advise on appropriate substitutions.
Alternatively, we can hold your order until the exact product you ordered is back in stock if you wish.
We use integrated, organisation-wide quality control procedures. Every aspect, from Packaging to testing and manufacturing are covered by our 100% satisfaction guarantee.
Prices on this website are in US Dollars, and include VAT. Please use any currency converter to calculate the equivalent cost in your own currency. Keep in mind, though, that some currency converters are less frequently updated than others, and may not give up-to-the-minute data.
We reserve the right to change or review the prices of our products and services without prior notification. We may cancel an order at any time if it was made subject to an incorrectly quoted or displayed price or product description for either operational or IT-related reasons.
If you are sending your order by email, please ensure that you include completely accurate product names, desired quantities and a full and accurate shipping address, as well as your preferred payment method.
1. Payment by bank transfer can take between 3 to 10 days. Urgent payments can usually be made in one day.
3. Western Union
5. Visa credit card, via the Western Union site. See our payments page for details.
Once your order is dispatched, you will be sent an email outlining the details and containing a tracking number for your order. Once payment has cleared, orders normally ship within 48 hours.
Our default courier is EMS (USPS). We guarantee every delivery, and will provide a refund or replacement if there are any serious difficulties.
All orders are marked as neutral chemicals to simplify customs procedures.
We will do not condone the importing of illegal chemicals or compounds to any country, and will make every effort to comply with the laws of every country we ship to. If you do order anything which is illegal in your country, we will cancel your order.
For this reason, we recommend that you be very familiar with the nature of your order and of the laws of your country before ordering. The responsibility to be aware of these laws lies with you, the customer.
If returns are necessary, the customer must pay return shipping costs. To ensure your protection, we strongly recommend that you check your package for damage that may have occurred in transit before you sign for it.
If you discover damage after signing for a package, please contact us within one week of receipt via phone or email. We will need to know the tracking number, order number, and a description or photo of the damage or other valid reason for the refund or reshipment, so that we can take the matter up with the shipper.
Please contact us by email or phone before returning any goods. Goods must be returned in an unused condition, in their original packaging, and within one week of delivery to you. Once we inspect the goods and confirm the damage, we will refund or re-send your order.
Changes to Terms and Conditions
We reserve the right to make any necessary changes to this website, including the terms and conditions agreement, without special notification.